Return Policy
At Aralis Animals, we strive for your complete satisfaction with our products. If for some reason you need to return a product outside of our 100% Taste Guarantee policy, we offer a 30-day return or exchange policy following delivery, under these specific conditions:
If you meet any of the above conditions, please follow the steps below:
- The product was damaged during transit.
- The product was shipped incorrectly.
- The product is faulty.
If you meet any of the above conditions, please follow the steps below:
- Email us your request, order number and photos of the damaged/incorrect product to: info@aralisanimals.com.au
- We will be in touch with the next steps on how to return or exchange the item.
- If you were shipped an incorrect, faulty or damaged item, we will ship the correct item to you, at no extra cost to you.